Privacy Policy

noqueue ("we", "us", "our") is operated by SPTSPL, with its registered office at P-8, Tilak Marg, C-Scheme, Jaipur, Rajasthan 302005, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.noqonline.in), mobile applications (noqueue Patient App and noqueue Doctor App), web panel, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2.1 Information You Provide

• Account Information: Name, phone number, email address, and profile photo when you register or are registered by a clinic.
• Booking Information: Appointment date, time, doctor preference, clinic location, and any notes you provide during booking.
• Doctor/Clinic Information: Professional qualifications, specialty, clinic address, schedule, consultation fees, work images, and business details provided by healthcare professionals.
• Communications: Messages, feedback, reviews, ratings, and support inquiries you submit through the Platform.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and push notification tokens.
• Location Data: With your consent, we collect approximate or precise location data to show nearby doctors and clinics.
• Usage Data: Pages visited, features used, search queries, appointment history, and interaction patterns.
• Log Data: IP address, browser type, access times, and referring URLs.

We use the information we collect to:

• Provide, maintain, and improve the Platform and its features.
• Facilitate appointment booking, queue management, and digital token generation.
• Send appointment reminders, queue status updates, and push notifications.
• Display nearby doctors and clinics based on your location.
• Enable doctors and clinics to manage their schedules, patients, and operations.
• Process and display doctor reviews and ratings.
• Respond to your inquiries and provide customer support.
• Analyse usage patterns to improve user experience and develop new features.
• Ensure security, prevent fraud, and enforce our terms of service.

We do not sell your personal information. We may share your information in the following circumstances:

• With Healthcare Providers: When you book an appointment, relevant details (name, phone number, appointment time) are shared with the doctor/clinic to fulfil the booking.
• With Service Providers: We use third-party services for hosting, analytics, push notifications (e.g. Expo Push Notifications), and payment processing. These providers access data only as needed to perform their services.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Your data is stored on secure servers. We implement industry-standard security measures including encrypted connections (HTTPS/TLS), access controls, and regular security audits to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide services. Appointment records are retained for the period required by applicable healthcare regulations. You may request deletion of your account and associated data by contacting us at [email protected].

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for location tracking or push notifications at any time through your device settings.
• Opt out of marketing communications.
• Request a copy of the data we hold about you.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at [email protected].

Our website may use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can control cookie preferences through your browser settings. Our mobile applications do not use cookies but may use device identifiers for analytics and push notification delivery.

The Platform may contain links to third-party websites, applications, or services (e.g. Google Maps, app stores). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us: